Accessibility on German Trains
Deutsche Bahn (DB) provides comprehensive services for passengers with reduced mobility, including wheelchair users, travelers with visual or hearing impairments, and those needing assistance boarding or navigating stations. Book tickets using the DB Navigator app, which supports English and accessibility features.
Key Service: DB’s Mobility Service Center (MSZ) provides free boarding assistance, station navigation, and connection support—available 24/7 in multiple languages. Learn about train types and seat reservations.
How to Book Travel Assistance
Contact Mobility Service Center
Call at least one day before your journey (ideally 2-3 days):
📞 +49 (0)30 65 21 28 88
Available 24/7 | English support available
Provide Journey Details
- • Train number and departure/arrival times
- • Starting station and destination
- • Type of assistance needed
- • Wheelchair type (if applicable)
Receive Confirmation
You’ll get a confirmation via SMS or email with meeting point details and staff contact information.
Arrive Early
Arrive at the meeting point 20 minutes before departure. DB staff will assist you to your train.
Accessibility by Train Type
ICE (High-Speed)
- ✅ Wheelchair spaces in 2nd class
- ✅ Accessible toilets with emergency call button
- ✅ Level boarding at major stations
- ✅ Visual and audio announcements
- ✅ Wide aisles and automatic doors
🚄
IC/EC (Intercity)
- ✅ Wheelchair spaces available
- ✅ Accessible toilets (most trains)
- ✅ Boarding assistance available
- ⚠️ May require portable ramp
🚆
RE/RB (Regional)
- ⚠️ Newer trains: fully accessible
- ⚠️ Older trains: limited or no access
- ⚠️ Check in advance
- ✅ Staff can provide portable ramps
🚂
Accessible Station Facilities
Elevators & Lifts
Major stations have elevators to all platforms. Check DB Navigator app for elevator status (sometimes out of service).
Accessible Toilets
Large stations have wheelchair-accessible toilets with Euro key access (Euroschlüssel). Available at DB Service Points.
DB Information Desks
Marked with blue “i” symbol. Staff can arrange immediate assistance or provide tactile station maps.
Tactile Guidance Systems
Major stations have tactile paving and guidance strips for visually impaired travelers.
What Mobility Assistance Includes
- Boarding Assistance: Staff help you board and disembark with portable ramps or lifts
- Station Navigation: Guide you from entrance to platform and between connections
- Luggage Support: Help with carrying bags and personal items
- Connection Support: Ensure you make tight connections, especially in large stations
- Communication Support: Coordinate with train staff and destination station
Important Tips
Book Well in Advance
While 24-hour notice is minimum, booking 3-5 days ahead ensures better coordination and space availability.
Save Contact Number
Save your confirmation SMS with staff contact details. Call immediately if your train is delayed or canceled.
Allow Extra Connection Time
Book connections with at least 30-45 minutes buffer, especially at large stations like Frankfurt or Munich.
Check Station Accessibility
Use DB Navigator app to check elevator and platform accessibility before booking. Some small stations lack elevators.
Useful Resources
- Mobility Service Center:
📞 +49 (0)30 65 21 28 88 (24/7)
✉️ msz@deutschebahn.com - Online Booking:
🌐 www.bahn.de/en → Travel Service → Mobility Service - Station Accessibility Info:
📱 DB Navigator app → Station Info → Accessibility
Book Accessible Train Travel
Find and book your journey, then arrange assistance through DB Mobility Service.
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