Delays and cancellations happen. When they do, it's easy to panic — especially if you're in a foreign country and don't speak German. Before traveling, familiarize yourself with German train types and understand your ticket terms. Here's a step-by-step guide to handle disruptions calmly and know your rights.
Step 1: Don't Panic — Check Live Updates
Where to Check
- • Departure boards at train stations (usually most up-to-date)
- • DB Navigator app (download before you travel)
- • bahn.de website (English version available)
- • Ask station staff — many speak English
Step 2: Understand Your Options
When your train is delayed or cancelled, you usually have several options:
- Wait for the next train (if it's just delayed)
- Take an alternative route (if your train is cancelled)
- Get a refund (if you decide not to travel)
- Claim compensation (if delay is significant)
Step 3: Know Your Rights (Passenger Rights)
💡 Your Rights as a Passenger
- • Delay 60+ minutes: You may be entitled to compensation (usually 25% of ticket price)
- • Delay 120+ minutes: You may be entitled to 50% compensation
- • Cancellation: Full refund or alternative transport
- • Missed connection: Usually can take next available train
Important: Rules can vary by ticket type and situation. Always check official sources for current regulations.
What to Do: Practical Steps
Check the Departure Board
Look for your train number and destination. The board will show delays (Verspätung) or cancellations (Ausfall).
Find Alternative Connections
Use DB Navigator or ask staff for alternative routes. You usually don't need a new ticket if your original ticket is still valid.
Document Everything
Take screenshots of delays, keep your ticket, note the train number and time. You'll need this for claims.
Ask for Help
Station staff (usually in red/blue uniforms) can help you find alternatives. Many speak English. Don't be shy!
Common Scenarios
🚨 My Train is Delayed 30 Minutes
Check if you'll still make your connection. If not, ask staff for alternatives. Usually you can take the next train on the same route.
🚨 My Train is Cancelled
Find alternative connections using DB Navigator or ask staff. You usually don't need a new ticket — your original ticket is still valid for alternative routes.
🚨 I Missed My Connection
If you missed your connection due to a delay, you can usually take the next available train. Check with staff to confirm.
How to Claim Compensation
If your delay was significant (usually 60+ minutes), you may be entitled to compensation:
- Check the official DB website for current compensation rules
- Submit a claim online (usually through bahn.de)
- Keep your ticket and documentation
- Be patient — claims can take time to process
Need to Book an Alternative Route?
If you need to find and book an alternative route quickly, Omio can help you compare options in English.
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